TERMS AND CONDITIONS FOR THE ROAS LAB BY LUME MARKETING

1. Acceptance of Terms
By enrolling in The ROAS Lab, operated by MEGARE PTY LTD (“Company”), you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you must not enroll in or use The ROAS Lab program.

2. Program Overview
The ROAS Lab is a 12-month membership program providing educational content, live coaching calls, and resources to help members master Meta ads.

3. Membership Term
The membership duration is 12 months from the date of enrollment. Early termination by the member does not entitle them to a refund, except as outlined in the refund policy below.

4. Refund Policy
The Company offers a refund within 14 days of enrollment. 

Refund requests must be submitted in writing to megan@lumemarketing.com within the 14-day period. Refunds are not available after 14 days for any reason.

5. Program Access and Usage

  • Program content, including videos, workbooks, templates, and other materials (“Content”), is provided for your personal use only.

  • You may not reproduce, distribute, or share Content without express written permission from the Company.

  • Access to Content is granted solely for the duration of your membership.

6. Intellectual Property
All Content is the intellectual property of the Company or its licensors. Unauthorized use, reproduction, or distribution of the Content is prohibited and may result in legal action.

7. Live Calls and Scheduled Breaks

  • Live coaching calls will not be held on Queensland public holidays, during the last two weeks of December, or during the first two weeks of January.

  • Members will continue to have access to all pre-recorded materials and program resources during these periods.

8. No Guarantee of Results
The Company makes no guarantees or representations regarding your results from the use of Meta, Facebook, Instagram, or any third-party platforms, tools, or providers referenced in The ROAS Lab program. Your outcomes are dependent on numerous factors, including but not limited to:

  • Your individual business, product, or service.

  • The time, effort, and resources you dedicate to implementing the strategies.

  • Changes or disruptions in third-party platforms or algorithms.

  • External market conditions and competition.

The Company shall not be held responsible for any direct, indirect, incidental, or consequential losses related to the performance of Meta, Facebook, Instagram, or third-party providers.

9. Limitation of Liability
All Content is provided “as is” without warranty of any kind. The Company does not warrant uninterrupted access to Content or that any materials are error-free. The Company shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your participation in the program.

10. Privacy and Data Protection
The Company is committed to protecting your privacy. Personal information collected during enrollment and participation in the program will be handled in accordance with our Privacy Policy. We may share wins or lessons from The ROAS Lab in our marketing, however we won’t identify you or your business in those shares unless we seek permission from you first. We may identify our clients and members via our marketing (no confidential information will be shared), unless agreed otherwise.

11. Third-Party Services and Platforms
The ROAS Lab program may reference or suggest the use of third-party tools, software, or platforms, including but not limited to Meta, Facebook, and Instagram. The Company does not control or guarantee the functionality, reliability, or performance of these third-party services. Any issues, malfunctions, or disruptions arising from third-party services must be resolved directly with the respective provider.

The Company assumes no responsibility for third-party service outages, pricing changes, or changes to policies, terms, or algorithms.

12. Termination of Membership
The Company reserves the right to terminate your membership and access to the program if you breach these Terms, including but not limited to unauthorized use or distribution of Content. In such cases, no refund will be issued.

13. Dispute Resolution

  • Mediation and Arbitration: In the event of a dispute arising from these Terms or the program, the parties agree to first attempt to resolve the dispute through mediation in Queensland, Australia. If mediation is unsuccessful, the dispute shall be resolved by binding arbitration in accordance with the rules of the Australian Centre for International Commercial Arbitration (ACICA).

  • Costs: Each party will bear its own legal fees and costs associated with mediation or arbitration.

14. Force Majeure
The Company shall not be held responsible for delays or failures in performance resulting from acts beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, labor strikes, cyberattacks, or technical failures.

15. Non-Transferability
Membership in The ROAS Lab is personal to you and may not be assigned, transferred, or shared with others without the express written consent of the Company.

16. Payment Terms

  • Payment Schedule: Membership fees are payable upfront or in agreed installments as specified at the time of enrollment.

  • Late Payments: The Company reserves the right to suspend or terminate access to the program for non-payment of fees.

  • Taxes: GST is included in the fee, and is borne by the Company.  Any other applicable taxes are excluded and shall be borne by the member. 

17. Non-Disclosure and Confidentiality

  • Members agree to maintain the confidentiality of any proprietary or sensitive information shared during the program, including strategies, templates, or other materials.

  • Members must not share other participants’ personal or business information disclosed during coaching calls or within the program community.

18. Severability
If any provision of these Terms is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

19. Entire Agreement
These Terms constitute the entire agreement between you and the Company with respect to The ROAS Lab and supersede all prior agreements, understandings, or representations.

20. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes arising under these Terms shall be resolved exclusively in the courts of Queensland.

21. Modifications to Terms
The Company reserves the right to update or modify these Terms at any time. Members will be notified of significant changes via email or the program portal. Continued participation in the program after changes constitutes acceptance of the revised Terms.

22. Contact Information
For questions regarding these Terms or the program, please contact us at megan @ lumemarketing.com